Support
Talk to a human
No ticket queue and no bot. Tell us what the software is doing and we will tell you what to try.
Fastest route
WhatsApp, for anything urgent — order problems, wrong username, activation not arrived, app will not start.
Open WhatsAppOther channels
Include these three things and we can usually answer in one message:
your Borneo username, your order reference if you have one, and the exact wording of any error
(a screenshot is ideal).
We will never ask for your password.
Activation only needs your username. Anyone asking for your Borneo account password,
card number or an OTP is not us.
FAQ
Common questions
How quickly do you reply?
On WhatsApp, usually within a few minutes during working hours. Overnight messages are answered in the morning.
My activation has not arrived after 6 hours.
Message us with your order reference and Borneo username. Most overdue orders turn out to be a username typo, which we can correct quickly.
Can you help with the software itself, not just the licence?
Within reason, yes — install problems, WebView2, sign-in issues. Questions about specific board repairs belong with Borneo's own tutorials.
Do you offer refunds?
No. Licences are digital and account-bound, so they are non-refundable once activated. Ask us before ordering if you are unsure which one you need.